lg999 Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how lg999 ("we", "us", "our") collects, uses, stores and discloses personal information about users ("you", "your") of the lg999 online casino and sports betting platform at lg999.ws ("Platform"). By registering an account or otherwise using the Platform, you confirm that you have read and understood this Policy and consent to the collection and use of your personal information as described herein.

lg999 is committed to handling your personal information responsibly and transparently. We operate a secure platform designed for adult players aged 21 and above in Bangladesh. All data processing activities are conducted with the aim of providing you with a safe, fair and enjoyable gaming experience while meeting our legal obligations.

How We Use Your Information

lg999 uses the personal information we collect for the following purposes. We will not use your information for any purpose that is incompatible with those set out below without first obtaining your consent.

• Account Management:To create, maintain and administer your lg999 account, verify your identity, process deposits and withdrawals, and provide customer support in relation to your account.
• Legal Compliance:To comply with applicable anti-money-laundering obligations, age verification requirements, fraud prevention duties, and any other legal or regulatory requirements applicable to the operation of an online gaming platform.
• Platform Improvement:To analyse usage patterns, improve the functionality and user experience of the Platform, develop new features, detect and resolve technical errors, and conduct internal analytics and reporting.
• Marketing Communications:To send you promotional offers, bonus notifications, and updates about new games or features where you have opted in to receive such communications. You may opt out of marketing emails at any time by contacting support.
• Responsible Gaming:To monitor gaming activity for indicators of problem gambling, apply deposit limits, self-exclusion requests and other responsible gaming tools, and to contact you if our systems detect behaviour that may indicate a gambling problem.

Sharing Your Information

lg999 does not sell your personal information to third parties. We may share your information only in the limited circumstances set out below, and only to the extent necessary for each stated purpose.

• Service Providers:We share data with trusted third-party service providers who assist us in operating the Platform, including payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), KYC verification services, cloud hosting providers, and customer support tools. These providers are contractually bound to handle your data securely and only for the purposes we specify.
• Legal Authorities:We may disclose your personal information to law enforcement agencies, regulators, courts or other government authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property or safety of lg999, our users, or others.
• Business Transfers:In the event of a merger, acquisition, restructuring or sale of all or part of our business, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify affected users before any such transfer and ensure the receiving party maintains equivalent data protection standards.
• Fraud Prevention Networks:We may share limited data with industry fraud prevention networks and identity verification consortiums where necessary to prevent financial crime, money laundering or other illegal activity on the Platform.

Data Retention

lg999 retains your personal information for as long as your account is active and for a period of time thereafter as required by applicable law or as necessary to fulfil the purposes set out in this Policy. Account records and transaction histories are typically retained for a minimum of five years following account closure to satisfy legal and regulatory obligations.

When personal data is no longer required and no legal obligation to retain it exists, lg999 will securely delete or anonymise the data so that it can no longer be associated with any individual. Anonymised or aggregated data may be retained indefinitely for statistical and analytical purposes.

Data Security

lg999 implements appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction or disclosure. Our security measures include SSL encryption for all data transmissions, secure server infrastructure, access controls limiting data access to authorised personnel only, regular security reviews and penetration testing, and two-factor authentication options for user accounts.

While we take all reasonable steps to protect your data, no internet-based service can guarantee absolute security. In the unlikely event of a data breach that affects your rights or freedoms, lg999 will notify affected users without undue delay and take all appropriate remediation steps.

Updates to This Policy

lg999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or the features and services we offer. When we make material changes we will publish the updated Policy on this page with a revised effective date and, where appropriate, notify registered users by email.

Your continued use of the lg999 Platform after any update to this Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how lg999 protects your privacy. If you have questions about this Policy or wish to exercise any of your data rights, contact our support team at [email protected] — the email address must be treated as plain text only and is not a clickable link.