Responsible Gaming at lg999
lg999 is committed to providing a safe, fair and enjoyable gaming environment for all players in Bangladesh. Our responsible gaming tools put you in control — so you can enjoy cricket betting, slots and live casino games without worry.
Gaming Should Always Be Fun
At lg999 we believe that gambling is a form of entertainment — not a way to make money or escape from everyday pressures. The vast majority of our players in Dhaka, Chittagong, Sylhet and across Bangladesh enjoy our platform responsibly without any issues. We want to keep it that way for everyone.
Our responsible gaming framework is built around one simple principle: you decide how much time and money you spend. lg999 provides the tools, the information and the support to make sure that gaming stays within comfortable limits and never becomes a problem. If you ever feel that gambling is affecting your daily life, finances, relationships or mental health, we strongly encourage you to use the tools described on this page or contact our support team immediately.
Your Responsible Gaming Toolkit
lg999 offers a comprehensive set of player-protection tools available directly in your account settings. All tools take effect immediately upon activation and can be adjusted or removed (subject to cooling-off periods) by contacting our support team.
Understanding Deposit Limits
Deposit limits are one of the most effective tools for keeping your gambling affordable. At lg999 you can set a daily, weekly or monthly ceiling on how much you deposit into your account using bKash, Nagad, Rocket, Upay or any supported payment method. Once you reach your chosen limit, no further deposits will be accepted for the remainder of that period, regardless of your payment method.
To increase a deposit limit, a mandatory 24-hour cooling-off period applies. Requests to decrease a limit take effect immediately. We recommend starting with a conservative limit and adjusting it only after careful reflection. Remember that all gaming should be funded from your disposable income, never from savings, borrowed money or funds earmarked for essential expenses such as rent, food or education.
Self-Exclusion Explained
Self-exclusion is a serious commitment that prevents you from accessing your lg999 account for a defined or permanent period. It is intended for players who feel that gambling has become, or is at risk of becoming, a problem in their lives. Once a self-exclusion is activated, it cannot be reversed until the exclusion period has fully elapsed and a mandatory cooling-off review has been completed by our team.
Self-exclusion options at lg999 include periods of 30 days, 90 days, 6 months, 1 year or permanent exclusion. During any active self-exclusion period, lg999 will suspend all marketing communications to you and will prevent any new deposits or wagers from being processed on your account. We strongly encourage any player considering self-exclusion to also seek support from a professional counselling service.
Taking a Time-Out
A time-out is a short-term break from gambling designed for players who want to pause and reset without permanently closing their account. lg999 offers time-out periods of 24 hours, 7 days or 30 days. During a time-out your account remains open but all deposits and gameplay are suspended. Any pending withdrawals of existing balances will continue to be processed normally.
A time-out is different from self-exclusion — it is a flexible, temporary pause rather than a formal commitment to stop gambling entirely. If you feel you need more than 30 days away from the platform or you are concerned that gambling may be causing harm, we recommend choosing self-exclusion instead. Contact our support team at any time of day and we will activate your chosen tool within minutes.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. The following are common warning signs that gambling may be becoming harmful. If you recognise any of these signs in yourself or someone you know, please seek help without delay.
- Spending more money on gambling than you can afford to lose, or chasing losses by placing further bets to try to recover what you have lost.
- Borrowing money from friends, family members or financial institutions specifically to fund gambling activities.
- Neglecting work, study, family responsibilities or personal health in order to spend more time gambling online.
- Feeling anxious, irritable or restless when not gambling, or using gambling as a way to escape stress, depression or other emotional difficulties.
- Lying to friends or family members about the amount of time or money spent on gambling, or hiding gambling activity from loved ones.
- Repeatedly making unsuccessful attempts to reduce or stop gambling, or feeling that gambling is out of your control despite wanting to stop.
Our Commitments to You
lg999 takes its duty of care seriously. Below are the concrete steps we take every day to protect players across Bangladesh.
- Strict 21+ Enforcement:Every new account undergoes identity and age verification before deposits or withdrawals are permitted. Players found to be under 21 will have their accounts immediately closed and all funds returned.
- No Credit Gambling:lg999 does not offer credit to players. All bets must be funded by the player's own deposited balance. We never encourage players to gamble with money they do not have.
- Transparent Odds and RTP:All games on the lg999 platform display verified Return-to-Player (RTP) rates. We believe informed players make better decisions, and we never obscure the mathematical edge of any game.
- Trained Support Staff:Our customer support team is trained to identify and sensitively handle responsible gaming concerns. If you raise a concern about your own gambling behaviour, our team will guide you through the available tools and escalate to specialist support where appropriate.
Protecting Young People
lg999 has a zero-tolerance policy towards underage gambling. We require all players to be aged 21 or above and verify this through our KYC process. We ask all parents and guardians in Bangladesh to take steps to prevent minors from accessing gambling websites. Parental control software is available from many internet service providers and we encourage its use on any device accessible to children under 21.
If you believe a minor has accessed or attempted to access the lg999 platform using your account details, contact our support team immediately at [email protected]. We treat all such reports as a priority and will take immediate action to investigate and secure the account.
Need Help? We Are Here for You
If you are concerned about your gambling behaviour or that of someone close to you, please do not hesitate to reach out. Our support team is available around the clock and responds in Bangladesh Standard Time (BST, UTC+6). All responsible gaming enquiries are handled with the strictest confidence.
Contact our responsible gaming team by email. The address below is for text display only and is not a clickable link.
[email protected]Play Responsibly, Play with lg999
Have more questions about staying safe? Check our FAQ for quick answers, or visit the lg999 Casino for a secure and fair gaming experience. For adults aged 21 and above only.